Objective
Confirm what Orbit bills the studio for and where to manage that subscription. This is separate from the charges, credits, payments, and refunds your studio records for families.
Before you begin
- Use the studio account designated as a billing contact. The Studio subscription page is not available to every staff role.
- Have the studio name and billing question ready.
Instructions
Open Studio subscription
Open Settings > Billing. Confirm the page heading says Studio subscription.
Check the billing period and amount
Read the displayed monthly amount and either First payment for a trialing studio or Current period ends for an active studio. Orbit currently has one flat monthly plan after a seven-day free trial. The displayed amount is charged once per period, not multiplied by staff, classes, families, or ledger activity.
Check status and renewal
Read Status and Automatic renewal. Payment retry period means grace. When Automatic renewal is Off, access ends at the current period end.
Check the plan price
Use Orbit’s Pricing page for the current public plan price and trial terms. Use Settings > Billing for this studio’s active amount, period, and renewal state.
Open invoices and payment method
Select Manage card and invoices securely. Use the secure Stripe billing portal for payment details and complete invoice history. If the page says invoice history is available in Stripe billing, continue there.
Confirm a renewal change
After changing automatic renewal, wait for Stripe confirmation and use Check billing status when shown. For a paused or canceled subscription, review the reactivation message and outstanding invoices before choosing Reactivate subscription.
Result: The subscription page shows the current monthly amount, period, renewal state, and invoice location.
Troubleshooting
Settings > Billing redirects me or I cannot see Studio subscription.
Only the studio’s billing contact can manage this area. Ask the studio administrator to confirm the billing-contact assignment; do not use another person’s sign-in.
The invoice list is empty or says invoice history is available in Stripe billing.
Use Manage card and invoices securely to open the secure billing portal. Do not treat an empty on-page summary as proof that no invoice exists.
I changed renewal but the page still shows the old state.
The workspace waits for Stripe confirmation. Use Check billing status when available and avoid repeating the action until the status resolves. Contact Orbit for product help if the confirmation does not arrive after the visible recovery step.
Result
Record the approved subscription decision in the studio’s normal records. Use Billing or Billing Transactions only for family-ledger work.
Support
Ask the studio administrator to approve a billing-contact or renewal decision. Contact Orbit for product help when the Studio subscription page, secure portal handoff, or confirmed status continues to fail; include the visible status and action, not card details.